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FAQ

How long will it take to receive my UNDER-Gi order?
Once we receive your order, we package your goods and mail them within 24 to 48 hours.
For domestic orders, we primarily use the United States Post Office Priority Mail, which typically takes 2-3 days. This may take longer for Hawaii, Alaska and Guam.  

How are
UNDER-Gi sized?
UNDER-Gi Combat Briefs® run in even waist sizes from 28 - 40 .   Depending on your preference, you may choose to order a size lower than your actual waist for a tighter fit. 

What if I need to exchange or return my UNDER-Gi  order?
We keep it simple!

 
Step 1:  Each shipment comes with a copy of your order.  Simply write the word RETURN in large bold letters at the bottom of the order form and a note on describing what you would like to exchange the returned item for.

Step 2:  Place item(s) in similar packing and enclose the order form from Step 1 above that you wrote RETURN on.  

Step 3: Mail the package to the address below. You may wish to insure your package as we cannot take responsibility for packages that do not make it back to our warehouse. 

UNDER-Gi Sports

Attn:  Exchange & Return
14850 Chardon Windsor Rd.

Chardon, OH 44024

Damaged goods or incorrect shipments

If you have received a damaged or defective item, please advise us immediately via email at contactus@undergi.com.  We will be more than happy to assist you with a replacement or a credit (if necessary) UNDER-Gi® reserves the right, at our sole discretion, to deny any exchange request. Please take extra care when sending goods back. 

Who pays for return shipping?

For a return, you are responsible for the cost of returning the merchandise. However, if we have made a mistake and sent you incorrect merchandise, please notify us immediately. We will compensate you for the cost of your original shipping, and we will not charge you for the shipping costs of replacement merchandise.
 
 
Does
UNDER-Gi accept money orders?
We are only able to accept domestic money orders at this time. If you are in the U.S., send a money order payable to
UNDER-Gi  to:

UNDER-Gi Sports LLC
14850 Chardon Windsor Rd.
Chardon, OH 44024


INTERNATIONAL


If I live outside the USA can I order from UNDER-Gi®?
We are able to accept payments (Visa, MasterCard, Discover) from and ship to most countries. We can ship orders throughout Europe, Asia and Latin America.   Please note, shipping costs can vary.

Please send us an email with your order.  Be sure to state the size(s) and quantity you desire.  We will respond back with your order total ($ price).  Sample money order amounts are listed below.

One Pair: $19.95 each + *S&H

 *Price can vary.

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UNDER-Gi Sports

E-mail: sales@undergi.com

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